Account Program Manager

POSITION SUMMARY

Vertiv Anderson SC is hiring an Account Program Manager. This highly visible and critical leadership role is responsible for managing some of E&I’s largest key customer accounts. The Manager will lead a project execution team that drives communication and coordination between external partners (customers, general contractors, site personnel, suppliers) and internal departments (Sales, Operations, Engineering, Purchasing, Field Services, and Finance) to deliver exceptional customer service and on-time product delivery for our customers from order acknowledgment to shipment from our factory. 

The incumbent is responsible for the successful execution of a project including cost, schedule, quality, and customer satisfaction for assigned customer accounts across multiple product lines and sites in a rapid deployment environment. They will lead a project execution team who understands the customer's perspective, proactively responds to customers, and gains customer trust by continually meeting commitments. 

This is a key leadership role and will be responsible for implementing Vertiv’s Global strategy and execution for the account, working with cross-functional leaders through lines of business, commercial, and service organizations. Teamwork with global divisions of Vertiv is of paramount importance as is the ability to work well with respected executive leaders for each client. 

RESPONSIBILITIES

• Works with the Project Management Office (PMO) to help define and develop methods and procedures and institute best practices. Ensures all procedures are enforced on projects.
• Define and obtain the appropriate resources required to fulfill the project scope of work. Work with all functional group leaders to develop the project organizational resource chart. 
• Develops a RACI Matrix to ensure functional stakeholders understand roles, responsibilities and deliverables. Coordinates with Order Management, plant production, Logistics, contractors, Services and warranty groups throughout the project, serving as primary point of escalation for potential conflicts to avoid impact to the customer, and balance large projects demand with flow business.
• Follow Reporting and tracking programs to assure the project is on target for quality, schedule and cost targets. Establish project reporting and KPI's. Document meeting notes, action items and follow through to completion.
• Ensure successful execution and delivery of contract requirements and customer expectations by enforcing cross-functional management of project execution teams. 
• Resolve and create urgency around any issues that would impede the success of the project. Ensure that issues are resolved in a timely manner and communicated to the stakeholders. 
• Monitor team schedules and ensure coordination of activities on the critical path to meet and succeed customer expectations.
• Build, develop and maintain business relationships, as well as the customer satisfaction level, for assigned customer accounts.
• Work with the commercial teams to identify sales and business opportunities, for short and long-term goals defined as part of growth plans for assigned accounts.
• Ensure existing customer portfolio is developed and maintained at all levels to ensure positive customer satisfaction.

QUALIFICATIONS

• Associate or Bachelor’s required. MBA preferred
• Project Management Professional (PMP) preferred 
• 7-10 years of work experience 
• Experience of delivering significant value projects in a Manufacturing & Engineering environment to a range of strategic customers
• Experience in leading and executing for large corporate accounts with annual revenue > $100M
• Must have ability to communicate effectively, including conducting meetings and presentations to internal and external decision makers at executive level. 
• Must be able to work in a matrixed environment.
• Knowledge of construction, electrical and mechanical contracting is a plus. 
• Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring is a plus. 
• Demonstrated ability to close complex transactions through direct influence with multiple decision makers
• Provide guidance and oversight to team members to facilitate proper influence, whether it is of a business, technical, legal, or other nature
• Excellent organizational, analytical, and interpersonal skills. 
• Excellent project management skills preferred. 
• Must be a self-starter and follow projects to completion with minimal supervision. 
• Must be able to work under different levels of pressure with strong interpersonal and leadership skills. 
• An effective motivator with an enthusiastic