Account Executive - Healthcare Revenue Cycle

Job Family:

Business Operations

Travel Required:

Up to 50%

Clearance Required:

None

What You Will Do:

The Account Executive is a Guidehouse Managed Services Director and is responsible for the prosecution, identification, and development of profitable business opportunities as well as ensuring all operations are successfully performed within the assigned revenue cycle projects.  The Account Executive will serve as the primary client relationship executive and ensure best Revenue Cycle Management practices are developed and implemented for business process outsourcing or as a stand-alone service. The Account Executive will also oversee all new business activities related to the assigned projects.  Ability to provide the analysis for the strategic vision necessary to ensure that the Company has the proper strategic and tactical plans to meet and/or exceed revenue growth objectives.  The incumbent is accountable for building the governance structure of their engagement, identifying and refining the scope of their business, and forecasting needs that facilitates mutually beneficial relationships between Guidehouse and their clients.

 

Strategy and Business Development

• Spearhead the development, communication, and implementation of effective growth strategies, programs and processes..

• Create and implement standard playbooks for all clients consistent with standard operational procedures and SOP’s allowing for consistent performance of all revenue cycle metrics and KPI’s.

• Collaborate with the Senior Management Team to develop and implement plans for the infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the Company in the Physician Services arena.

• Oversight of Division Business Planning and creation of Strategic Initiatives for the Company.

• Take on special projects and assignments where necessary.

• Accountable for forecasting financial implications of services. Including costs, revenue, etc. as required by clients.

 

Leadership and Continuous Improvement:

• Promotes a service-oriented culture within the organization and assures satisfaction with the quality and amount of support provided for departmental functions, initiatives and projects.

• Assesses and responds to current and future internal and external healthcare trends in order to establish and ensure the necessary direction for revenue cycle activities.

• Continually seeks ways and means for improving the delivery and support of Hospital Revenue Cycle and Physician Services activities and programs.

• Assures satisfaction among customer groups with the quality and amount of support provided by monitoring and responding appropriately to outcomes and feedback.

• Understands the job functions of all Hospital Revenue Cycle and Physician Services personnel, is aware of process flow across departments, and involves them, as appropriate, when recommended actions may impact their work functions. 

 

Operations & Governance:

• Identifies, develops, and/or refines account and client relationship governance structure and cadences

• Develops and implements policies and procedures related to all aspects of the account delivery model

• Monitors and researches regulatory changes and proposes actions to respond to changing legislation/regulations.

• Evaluates and directs efforts of Guidehouse Account Resources (including but not limited to consultants, client managers, etc.) to improve clients’ initiatives.

• Assists in on-site operational reviews of various Revenue Cycle processes at clients’ sites and publishes recommended action plans/proposals in consultation with client point of contact(s).

• Develops and utilizes monitoring and reporting techniques and systems

• Liaise with Guidehouse Operations Leadership to ensure delivery of all commitments and deliverables

• Accountable for achieving revenue and margin targets with associated projects.

 

Client Accountability :

• Development of Performance Indicators and communication with client regarding Performance Indicato