Manager Client Partner - CA, NY, TX, GA

Job Description:

Key Responsibilities

Planning and Account Leadership

• Lead the strategic planning process for assigned accounts, aligning client objectives with organizational capabilities.
• Develop and implement account strategies that meet revenue goals, profitability targets, and long-term client satisfaction.
• Facilitate high-level strategic discussions and negotiations with C-suite executives, ensuring alignment with clients’ business aims.
• Serve as the senior-most point of contact for assigned strategic clients, maintaining and enhancing executive-level relationships.

Business Growth and Opportunity Development

• Demonstrate a comprehensive understanding of the client’s industry dynamics, business model, operations, and initiatives to improve revenue, profits, customer and employee engagement, and IT transformation and efficiency.
• Identify and seize new business opportunities within existing client relationships.
• Lead and/or oversee solution development and proposal efforts for new opportunities, ensuring alignment with client needs and organizational capabilities.
• Contribute to firm leadership initiatives and assist in shaping organizational direction.

Operational Excellence and Delivery Oversight

• Supervise the execution of business plans, ensuring consistent and efficient operations across personnel, marketing, customer service, and accounting.
• Provide strategic oversight of multiple engagement teams, ensuring quality and alignment with client expectations.
• Monitor project execution, staffing, and workflow to ensure the operational and financial health of assigned accounts.
• Engage in steering committee meetings and executive governance sessions to guide delivery strategy and guarantee service excellence.
• Manage account profit-and-loss, ensuring proper financial structures and resource allocation.

Client-Centric Culture and Relationship Management

• Guarantee responsiveness to client needs and proactively identify areas for service, staffing, and operational improvement.
• Build trust through transparency, honest dialogue, and consistent communication with clients.
• Promote a client-centric culture within delivery teams, ensuring value-added services beyond standard engagements.

Financial and Resource Management

• Manage account profit-and-loss, ensuring suitable financial structures and resource allocation.
• Oversee expenses related to business/accounts, balancing cost-saving measures with needs.
• Develop and manage budgets to ensure activities are properly funded and aligned with strategic objectives.

Required Qualifications

• Bachelor’s degree required; Master’s degree (MBA or relevant field) preferred.
• 15+ years of experience in business management, consulting, or account management, demonstrating expertise in technology and business transformation.
• 10+ years in a supervisory or management capacity, including experience in managing and growing significant client relationships.
• A proven track record of managing profit-and-loss for large accounts and achieving new business development, revenue, and profitability targets.
• Experience within a global organization of considerable size, scope, and complexity.
• Strong strategic thinking, business acumen, and commercial awareness.
• Exceptional communication and presentation skills, able to engage effectively with C-suite executives.
• Strong analytical and problem-solving abilities for quantitative analysis and decision-making.
• Executive presence with the ability to build trust at senior levels.
• A deep understanding of industry trends, business challenges, and technology solutions.
• Excellence in stakeholder management, conflict resolution, and team leadership.

Success Metrics

• Client satisfaction and retention rates.
• Revenue growth and profitability within assigned accounts.
• Quality of delivery and project outcomes.
• Development of new business opportunities and pipeline growth.
• Team performance, development, and alignment with organizational goals.

Work Environment

• Office environment
• Extensive travel is necessary to meet the requirements of both clients and the organization.

This role is essential to the organization’s success, requiring a leader who can integrate strategic vision with operational execution while sustaining strong client relationships at all levels.

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and en