Case Management Associate 2

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

The Case Management Associate 2 position supports the quality, compliance, and effectiveness of case management services within the CalWORKs program. This role provides coaching, guidance, and technical assistance to Case Managers to strengthen service delivery and improve participant outcomes. The position conducts case reviews, analyzes performance and quality control data, and identifies trends to support continuous program improvement. Working closely with supervisors and staff, this role helps ensure accurate documentation, adherence to program requirements, and achievement of contract performance goals.

Duties and Responsibilities 

• Maintain current knowledge of CalWORKs Program Guide procedures, community resources, labor market trends, and training opportunities, ensuring accurate implementation in daily operations.

• Support compliance with federal, state, county, and company policies, procedures, and contractual requirements.

• Assist with quality control processes, including completing required case reviews and validating operational procedures.

• Analyze case review data, quality control results, and performance reports to identify error trends, training needs, and opportunities for operational improvement.

• Review County Quality Control Audits to identify citations that may be challenged and ensure staff corrections are accurate and properly documented.

• Maintain tracking systems to monitor audit findings, error trends, and training needs.

• Contribute to the preparation and validation of monthly reports measuring project objectives and performance outcomes.

• Provide ongoing coaching, mentoring, and guidance to Case Managers to strengthen case management practices and improve participant outcomes.

• Shadow Case Managers during participant interactions (in-person or virtual) to observe service delivery and provide constructive feedback.

• Conduct case consultations with staff to review complex or high-barrier cases and identify appropriate strategies, resources, and next steps.

• Provide technical assistance and clarification on program policies, procedures, documentation requirements, and case management systems.

• Support the onboarding and training of new Case Managers, including shadowing opportunities and guidance on systems, policies, and program expectations.

• Collaborate with supervisors to identify staff development opportunities and coordinate targeted trainings based on performance trends and quality review results.

• Support staff in achieving contract performance goals, meaningful participant outcomes, and adherence to compliance requirements.

• Assist Case Managers with time management strategies, workload prioritization, and caseload organization to support productivity expectations.

• Monitor staff performance trends and provide recommendations to improve efficiency, compliance, and participant engagement.

• Support staff in meeting daily, weekly, and monthly performance metrics, includi