Senior Product Manager, Voice Services

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This role will act as a key Leader of the Voice Services team and is responsible for supporting and leading NonBonded LSR Automation development, Industry Carrier Management for LSR and LSR Clearinghouse and Port Out Automation development and product management.  This role will partner and collaborate with stakeholders across Transunion Engineering teams, internal teams and Interexchange Carriers across the USA.  The Product Manager will have the opportunity to lead system design that automates Number Port Orders and enhances systems associated with Number Porting and Directory Listing LSR’s. 

What You'll Bring:

This role is responsible for product Management of LSR Send, LSR Receive/Port Out Automation, Non-Bonded Automation and Industry Change Management.

• 5+ years’ experience in the telecom industry and understanding of WICIS and LSOG industry standards
• Proficiency with SQL
• Experience with SOAP, REST, API, XML and Web-Services
• Well versed in Agile methodologies
• Familiar with the Software development life cycle, including testing
• Exposure to Automation Development
• Prior experience supporting Customer Integration
• Expertise in Performance and Scalability optimization
• Data analysis skills and exposure

Impact You'll Make:

• Manage the Non-Bonded automation and enhance the fallout to contribute to the organization’s saving objectives.
• Manage the ICP, LSR and CSR product suite that automates the number portability for VoIP, wireless and wireline service providers.
• Formulate plans for new products and product improvements to enhance customer experience and increase revenue.
• Manage a product roadmap, including feature enhancements and customer requirements from concept to deployment as well as managing priority and customer expectation.
• Communicate product benefits to internal stakeholders – BPO, product support, account managers, etc.
• Learn and understand the Non-bonded Trading Partner process and identify solutions for the Non-bonded Automation to translate needs into product requirements.
• Understand the types of technical issues that can arise with the product. Suggest plans of action or work with support teams to resolve issues as they arise. 
• Collaborate and interact across functional support teams consisting of BPO, product support and customer support.
• Lead development teams to create products/solutions and successfully deploy them into production.
• Manage a contractor to review the ILEC Industry Releases, including business rule enhancement, ILEC testing, Customer Impact Communications
• Manage an offshore associate to review and maintain 850+ Non-bonded Trading Partner Processes for Number Port.

The application window for this job posting is estimated to close on 11/30/2024. Job postings may come down early or be extended due to business need or volume of applicants.

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This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, additional (following any short-term disability) 10 weeks of parental leave with gradual return, adoption assistance, fertility coverage, spousal and domestic partner benefits, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups. 

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualifi