Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mortgage Loan Officer Assistant (MLO) within PNC's Mortgage organization, you will be based in Pittsburgh, PA..

Job Description

• Assists the high-producing loan officer in the timely submission of complete loan application files. Enhances loan officer productivity.
• Coordinates and proactively communicates with processing site, operations sites, customers and loan officers to ensure a smooth loan application process.
• Ensures corporate quality standards are met. Analyzes loan file documentation, accuracy of required documentation and overall completeness. Assists in the ordering of appraisals, credit report title work and other documents, and coordinates the efforts with the loan officer and Operations Center.
• Assists in the development and maintenance of a marketing database of new, existing and previous customers for the solicitation of new business to support the marketing plans of the loan officer. Monitors loan officer pipeline for various service level agreements.
• Ensures loan officer is connected to marketing platform.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Banking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentations, Innovation, Mortgages, Sales

Competencies