Loss Prevention Investigator (925003)

Address: 322 Rhett Street, Greenville, South Carolina, United States - 29601   

 

Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future.  Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending.  Providing services in over 23 states, Purpose Financial employs over 2,500 team members.

At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.

We offer:

• Competitive Wages
• Health/Life Benefits
• Health Savings Account plus Employer Seed
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Company Paid Holidays
• Paid Time Off including Volunteer Time
• Tuition Reimbursement
• Business Casual Environment
• Rewards & Recognition Program
• Employee Assistance Program
• Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks

To learn more about Purpose Financial visit Purpose Financial Website.

 

Position Summary

This position reports directly to the Senior Loss Prevention Manager and supports the preservation of Purpose Financial’s profits through the investigation of all organizational losses due to theft, fraud, or process and procedure, while creating an environment that ensures the safety of our branch employees and customers.

Job Responsibility

Manage:

• Partner in the execution of the department and organizational strategic plan and associated roadmap.
• Participate in the ongoing review of Standard Operating Procedures to identify and resolve potential gaps or chokepoints as it relates to Loss Prevention process and procedures.
• Champion the Loss Prevention Awareness program through content found on the Loss Prevention Hub page, Hub communications, and the monthly Loss Prevention Newsletter.
• Partner with the Senior Loss Prevention Investigator on Identity Theft and omni-channel investigations to include reporting of incidents, investigations, working cross-functionally with internal or external resources to achieve closure and to determine root cause.
• Using analytical reporting tools, monitor the associated data for trends, patterns, or activities that are directly correlated to losses through theft or fraud and refer those findings to the Senior Loss Prevention Manager for further investigation as necessary.
• Other duties as assigned by the Senior Loss Prevention Manager.

 

Job Responsibilities Cont.

Maintain:

• Knowledge base of industry trends, techniques, and tools for the identification and investigation of financial crimes.

Supports:

• The lifecycle of the investigative process to include, but not limited to, omni-channel fraud and/or theft, identity theft, fraudulent account takeover, and violations of Purpose Financial policy.
• Omni-channel operations through the systemic review of digital fraud indicators

Education Required

Two-year degree or minimum of four years equivalent work experience, preferably in Loss Prevention or related field.

Experience Required

Prior experience in Loss Prevention or other comparable position. Experience working with confidential subject matters strongly preferred.

Knowledge Required

Excellent written and verbal communications skills; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to underst