Triage Security Analyst

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Triage Security Analyst to be part of making this happen.  

About the Role:

The Security Analyst is a front-line Operations Center role, supporting our security services around the world. The SA is an internal triage analyst who assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed.

As a Security Analyst you will:

• Understand IT infrastructure and networking to be able to quickly dispatch security incidents with the help and guidance of Senior Security Personnel.
• Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers and may assist the engineers with use web-based resources to determine if a given event is potentially real, or more importantly that it is benign.
• Attention to process and a willingness to learn are critical assets for the right candidate.
• Strong communication skills and easily interact with a variety of different people and personalities. Success in this role depends on the effective dispatch of both security and communication triage events to the correct persons in a timely manner.
• Understand the processes and systems Arctic Wolf uses, this will be critical in helping the Senior Security staff handle their customers as support specific customer requests.
• Creating and amending runbooks that aid in expanding the knowledge of your peers
• Continuously drive to learn new aspects of the security business.

Arctic Wolf Networks is a start-up and all CSA candidates should expect to be working with all parts of Arctic Wolf, including engineering, operations, sales, marketing, and executive management. A positive can-do attitude is a must. A willingness to learn and try new things is critical. An ability to deal with uncertainty is a positive.

We are looking for someone who has most of the following skills and experience:

• 1+ years industry experience or equivalent training; Helpdesk, System Admin, Network Security, or Cybersecurity roles are a plus
• Have a basic technical understanding in three (3) of the following
• Networking – common protocols, server/client infrastructure, routers, switches, WAPs, etc
• Perimeter – firewalls, IDS, IPS, UTM, WAF, Gateways, Proxys, Mail Servers, etc
• Authentication – AD, SSO, MFA, etc
• IaaS – cloud services, AWS, Azure, GCP
• End Point – MDM, EDR, EPP, AV
• SaaS – collaboration tools including O365, GSuite, Box, Salesforce, Workday, etc
• Participation in CTFs, home labs, or THM / HTB / Immersive Labs, etc. highly desirable
• Demonstrable writing, speaking, and customer service skills
• A willingness to learn and continuous self-improvement
• A four year degree in cybersecurity or technology is a plus
• Cybersecurity related certifications are highly desirable (ex: GSEC, Security+, Network+, CCNA, CySA+, Pentest+, SSCP, ISC2 CC, GCP, AWS, etc.)
• Must be willing to work in office

You will be required to attend trainings, seminars, or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency. Attend at least one event in a year and should not impact job/project deliverables.

About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard th