Account Coordinator

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

This position can be a hybrid position! 

The Account Coordinator (AC) position provides ongoing account assistance to  Account Managers, Supervisors, and Account Directors. This role involves both internal account support as well as direct client interaction depending on the situation, need, and the AC’s ability to manage.

Position Objectives

● Maintain client relationships serving as key support person for current clients. Ability to interface directly with clients on an ongoing basis

• Manage direct marketing campaign process - email and direct mail

● Manage routine tactical activities (i.e., QC audits, status reports, billing reports, hours reporting) on assigned accounts with attention to detail and flawless execution

● Support day-to-day management of “small” scope projects (i.e., industry research and reports, direct mail or email projects, and/or new business support)

● Utility player mindset: maintain flexibility to be used on a variety of assignments to support the team with a “whatever it takes” to get it done attitude

● Ability to multitask and prioritize workload

Primary Responsibilities

● Coordinate all aspects of assigned tasks, including collaboration with other internal  resources, such as Audience Management, Data & Insights Group, Marketing Technologies, Research, etc.)

● Perform Quality Control checks and audits for assigned accounts

● Perform occasional administrative support including billing reports, proofreading, production coordination, and other activities as needed

● Gain “working knowledge” of ESP platform functionality and the basics of RRD direct mail service capabilities

● Help meet or exceed client expectations through exceptional ongoing account support

● Perform quality control review of all deliverables (e.g. mail file audits, report validations, etc.)

● Become familiar with the breadth and depth of solutions

Qualifications

• Internship or work experience for an advertising, direct marketing firm, or within client-side marketing department is preferred

• Undergraduate business degree required – with marketing degree preferred

• Detail-oriented; demonstrated ability to successfully coordinate multiple projects in a fast-paced environment

• Demonstrated interpersonal and relationship-building skills

• Proficient in Microsoft Office; Excel, PowerPoint, etc.

• Any experience with direct marketing or email marketing programs a plus

Additional Information

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans