Director, ATS Customer Zero and AI Tool Adoption

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity

Become a leader at Adobe, driving the adoption of Adobe's products and AI tools. As the Customer Zero and AI Tool Adoption Leader, you will lead the "Customer Zero" initiative within ATS, integrating Adobe's latest tools effectively. Your main focus is to promote innovation and encourage global customers to adopt standard methodologies.

You will direct a comprehensive product strategy from conception and definition through end of life. You’ll function as a critical resource for product development teams to receive feedback on Adobe products based on successful deployment and adoption across ATS. You’ll promote the use of new technology and industry-leading trends as part of the overall adoption portfolio.

This role in the ATS - Transformation Management Office will impact VP+ level and cross multiple product groups. You will influence decision-making and key findings for the CZ and Tool adoption roadmap. You will work with different BUs and potentially with parties outside of Adobe.

What You'll Do:

Lead Internal Product Adoption (“Customer Zero”):

• Act as the internal ambassador for Adobe products and AI tools, ensuring Adobe is the first and best user of its own products.
• Develop strategies to incorporate Adobe tools into internal workflows, showcasing standard methodologies that can be shared externally.
• Collaborate with product and engineering teams to gather insights and real-time feedback, driving continuous product improvement.

Drive AI Tool Adoption and Literacy:

• Advocate for the use of AI and machine learning within Adobe, endorsing tools that improve efficiency, creativity, and data-driven decision-making.
• Conduct regular workshops, webinars, and hands-on training sessions to improve AI tool literacy across Adobe teams.
• Find opportunities to streamline and innovate workflows across departments, guiding teams on effective integration of AI.

Feedback and Insights Loop:

• Build a structured feedback loop to capture insights on product use, challenges, and opportunities, relaying this data to product teams for iterative improvements.
• Collaborate with internal collaborators, including IT, HR, and department heads, to align tool adoption strategies with organizational needs.

Metrics and Reporting:

• Develop and monitor metrics to measure the adoption, usage, and impact of Adobe’s products and AI tools internally.
• Build and present regular reports on adoption progress, challenges, and opportunities to senior leadership.

Change Management and Communication:

• Craft and implement a comprehensive change management plan to promote the adoption of new tools and workflows.
• Collaborate with internal communications to build and share content that encourages enthusiasm for Adobe's own products and innovative solutions.

What you need to succeed:

• Bachelor’s degree in Business, Information Technology, Product Management, or a related field. MBA or equivalent experience preferred.
• Minimum 10+ years in product adoption, digital transformation, or product management, with a strong background in change management and cross-functional leadership.
• Familiarity with Adobe’s suite of products, especially Creative Cloud, Experience Cloud, and Document Cloud, is a plus.
• Knowledge of AI/ML tools and applications, ideally within an enterprise environment.
• Demonstrated ability to lead, encourage, and align cross-functional teams around new technologies and workflows.
• Excellent communicator, with experience presenting to C-level executives and facilitating training for diverse audiences.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $166,100 -- $334,500 annually. Pay within this range varies by work location and may also depend on job-related kno