E&S Underwriting Clearance Associate

Zurich North America is currently hiring an E&S Underwriting Clearance Associate to join the Excess & Surplus Underwriting team! As an E&S Underwriting Clearance Associate, you will primarily support the Underwriter, Underwriting Account Service Associate, and agent/broker with highly responsive service focused on clearance, entry, and assignment of submissions. This position requires good organizational skills, strong attention to detail, and accuracy while handling a high volume of tasks. This position works under direct supervision following standard processing procedures.

 

At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 

 

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Atlanta, GA.

 

In this role you will be responsible for:

 

• Monitor product line submission email boxes; clear and enter submissions according to standard guidelines; archive, label and index email and attachments; assign and route to correct Underwriter

• Communicate with producers to confirm submission receipt, provide transparency on submission process, and ensure complete submission information is available for Underwriting teams

• Provide superior customer/broker service by collaborating closely with Underwriters and Underwriting Account Service Associates, internal partners, and external partners

• Support prioritization of submissions based on defined criteria

• Support the Underwriting Account Service Associate regarding submissions, correspondence and underwriting requests and the ability to determine independently how to properly process documents based upon standardized guidelines

• Timely and accurate submission clearance, triage, and routing for the E&S BU

• Receive, investigate, and respond to technical queries from producers and/or colleagues to ensure producers receive appropriate advice

• Mandatory overtime during Peak Periods/Shift Work/Holiday Work, as required

• Business Travel, as required

 

  Basic Qualifications:

 

• Bachelor’s degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  OR

• Zurich Certified Insurance Apprentice, including Associate Degree and no prior experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  OR

• High School Diploma or Equivalent and 2 or more years of experience in the Administrative, Customer Service, Financial Services, Risk Management, or Insurance area
  AND

• Knowledge of data collection and analysis

• Microsoft Office experience

 

Preferred Qualifications:

 

• Insurance industry knowledge

• Excellent organizational and time management skills

• Detail-oriented, results-oriented, and accuracy-focused, specifically as it relates to data entry

• Successful experience working in a team-oriented, collaborative environment

• Self-directed and highly productive with light supervision

• Comfortable with high volume workl