Principal Product Manager

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

 

The Team & Role

As a Principal Product Manager on the Platform Product Management team, you will use your data-centric technical product management skills to build out a library of commerce platform components that help Zuora customers enable their monetization needs - customers like Box, Docusign, GoPro and Zoom.

 

This is a hybrid position, so you'll work both remotely and either in our Seattle satellite or Bay Area office. 

 

What you’ll do

• Define and execute the product strategy and roadmap for our Commerce Foundation offering, including but not limited to: product information management (PIM), product recommendations, order processing, order fulfillment and shopping cart.

 

• Stay abreast of market trends and competitive analysis to not only educate extended stakeholders, but also to drive innovation and competitiveness with your product offering.

 

• Utilize data to make informed product decisions and set key performance indicators (KPIs) to measure success.

 

• Engage with customers and the Zuora partner ecosystem to gather feedback to then inform product development (Design Thinking, user research and usability studies).

 

• Oversee the product lifecycle, including managing prioritization and trade-offs among customer experience, performance, and operational support.

 

• Be the subject matter expert, presenting at Zuora conferences, partner conferences, webinars, podcasts and customer advisory sessions. 

Your experience

• Minimum 7 years of hands-on product management experience building Commerce foundation (cart, quote, product information management, product recommendations, order processing, order fulfillment, etc.) capabilities at a leading enterprise software SaaS company.

 

• Leadership through influence rather than organization structures. Proven ability to motivate, lead, and collaborate with cross-functional product development teams.

 

• Solid understanding of relevant commerce technology and tools including APIs, e-commerce solutions, Billing systems, ERPs and web dev capabilities.

 

• Experience with service-oriented architecture, microservices, and event-driven architecture.

 

• Strong product design skills, from both a technical API and user interface design perspective

 

• Experience transforming product strategy into well-articulated business requirements, as well as using qualitative and quantitative data effectively to inform product direction and prioritization.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

 

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

 

Location & Work Arrangements

Organizations