Technical Account Manager

About Index Exchange:

Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.

We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking for a Technical Account Manager to join our Marketplace Operations Team. This is a crucial role spanning presales and post-sales support, sitting at the intersection of product, engineering, operations, sales and account management. This unique perspective creates an opportunity for our teams to influence our internal best practices and dive into new and unknown territories, which helps cascade learnings and best practices to the rest of the organization.

We are looking for a TAM to advance our best practices for integrating and monetizing Marketplace partners, including Data Partners, Agencies and Curation services. In this role, you will be responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for the future development of this business arm.

Index Exchange is a global and fast-growing company with a strong traction on all ad formats in key markets. This is an exciting time to join Index as we continue to help shape the future of the programmatic marketplace.

If you have experience within video, working with the demand side, enjoy a fast-paced environment full of interesting challenges, and are looking for the opportunity to create innovative solutions to help some of the largest media owners and buyers, then this role is the right fit for you.

What We’re Looking For:

• Knowledgeable: Depth of knowledge of ad tech including publisher/intermediary business models, technical understanding of ad serving, server to server & header bidding integrations, media trading and how they use DSPs (Demand Side Platforms), OpenRTB specs, APIs and Omnichannel inventory.
• Communication: You will need to work cross-functionally with other Index Exchange Sales, Supply, Demand, Policy, and Product teams to implement operational strategies and feedback and document new processes to help improve the customer's experience.
• Collaborative: You will need to work cross-functionally with other Index Exchange Commercial and Product teams to implement operational strategies, provide feedback/insight/reports and document new processes to help improve the client experience.
• Results Driven: You thrive in an extremely fast-paced, demanding, and results-driven environment with a laser focus on delivering against Internal and external objectives.
• Project Management: Have experience in planning projects, working with big data analytics, unpacking complex problems, and finding solutions that will improve performance and efficiency. 

Here’s What You’ll Be Doing:

• Technical Account Manager will oversee the complete lifecycle of a Marketplace customer from technical validation precontract and support our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client’s business with Index Exchange.  
• Contributing to our strategic working groups by providing them with insight into opportunities to improve our current offerings.