RSS and Customer Support Specialist

Department

BSD CME - RSS Program

About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.



The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):



MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.



VISION: Together, we elevate the human experience with knowledge and health care.



VALUES:

Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.

Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.

Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.

Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.

Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.

Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.



The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping shape the future for our learners, staff, faculty, patients, and community.



One of the world's premier academic and research institutions, the University of Chicago has driven new ways of thinking since our 1890 founding. We are helping physicians maintain, develop, and increase the knowledge, skills, professional performance, and relationships they use to provide services for patients, the public, and the profession. The mission of the Center for Continuing Medical Education at the University of Chicago Pritzker School of Medicine is to improve patient care by fostering lifelong learning for all members of both the interdisciplinary and interprofessional healthcare team. Through the planning and delivery of unbiased, timely, and scientifically robust educational activities, we strive to measurably strengthen learner's knowledge, competence, and performance. It is expected that these activities will lead to improved patient outcomes.

Job Summary

Reporting to the Associate Director, the Regularly Scheduled Series (RSS) and Customer Support Specialist is responsible for the Accreditation Council for Continuing Medical Education (ACCME) compliance with CME activities. Working closely with the Sr. RSS Specialist, this role supports initiatives related to creating RSS activities in a Learning Management System (EthosCE), accreditation, policies, and training for major educational affiliates. They will work closely with department contacts to ensure that all conflicts of interest have been mitigated and all necessary documentation is provided for required record keeping and the approval of activities. Provides compliance review of educational materials to ensure independence, fair balance, and alignment with accreditor and institutional policy. As a primary customer support contact for all CME learners, they work to enhance the learner experience by responding to inquiries promptly and escalating more complex issues to the appropriate staff. They will closely monitor the learner credit reporting tool in EthosCE to continuously improve the transmission of data to the ACCME PARS reporting site. Demonstrates outstanding customer service skills and excellent organiz