Patient Nutrition Representative, Atrium Health Wake Forest Baptist

Department:

11903 Wake Forest Baptist Medical Center - Food and Nutrition

Status:

Part time

Benefits Eligible:

No

Hours Per Week:

16

Schedule Details/Additional Information:

Varies

Position Highlights:

• Located in Winston Salem, NC
• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.   
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters. 

You’ll Need:

• Customer service experience

Nice to Have:

• High school diploma or GED

Essential Functions:

• Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. 
• Follows fire code and regulatory standards.
• Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
• Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments. 
• Maintains a double gold rating from NSF. Ensures that Sodexo standards are consistently being met. 
• Department maintains a minimum average Gold Check score of silver.
• Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment. 
• Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
• Participates in department’s performance improvement initiatives. Duties are performed accurately and efficiently. 
• Works as a team player; provides support to other Food and Nutrition Services departments as requested by management. 
• Communicates with nursing staff as deemed appropriate. 
• Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
• Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. 
• Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building. 

Skills/Qualifications:

• Must be literate in English and able to follow instructions 
• Must be comfortable interacting with patients, families, and/or caregivers when delivering meals
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff
• Desire to achieve high customer service standards
• Ability to adjust to the needs of the department
• Ability to work weekends and holidays

Work Environment:

• May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms
• Exposure to wet tile floors and dangerous, sharp equipment

Pay Range

$18.50 - $27.75

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability