Senior Salesforce Administrator (Revenue Operations)

US Remote

Who we are

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We're leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you'll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We're not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What you’ll do 

• Design, optimize, and manage our Salesforce environment & supporting tech Stack ( Salesforce, Pardot, Salesloft, Clari, Demandbase, Zoominfo, 100 Handshakes, Linkedin Sales Navigator, Chili Piper or similar tools) 
• Own complex system configurations, data management, and security settings – building our CRM to be a reliable source of truth for GTM data.
• Responsible for building, maintaining and executing on a roadmap for the evolution of our CRM and tech stack, based on cross-functional and executive input as well as your own assessment of our system needs.
• Participate in the evaluation, scope and implementation of new systems and integrations.
• Implement automation for complex business processes. 
• Serve as primary configurator, handling all roadmap items regarding declarative automation, lightning components, APEX implementation, etc.
• Create custom reports and dashboards to provide visibility into key business metrics and track progress against goals.
• Partner with cross-functional teams (e.g. finance) to identify areas for process improvement and lead projects to implement solutions.
• Develop and implement best practices for using Salesforce to support our business processes and ensure data integrity.
• Stay current with Salesforce releases and new features, evaluate their impact on our business, and make recommendations for adoption.
• Develop and maintain documentation, including standard operating procedures, training materials, and system diagrams

Who you are

• You are highly motivated and thrive in an autonomous environment with initiative and independence 
• You are collaborative and possess a team and growth oriented mindset 
• You are a builder of effective relationships cross functionally at all levels of the organization through listening, engaging, communicating, influencing, collaboration, and exceptional follow through
• You are highly detailed and organized and consider this your modus operandi
• You are a problem solver, you believe there are solutions to challenges and you seek them out
• You are resilient in the face of challenges, change, and ambiguity
• You are optimistic and believe that you can make a problem into a solution
• You are resourceful, excited to uncover innovative solutions and teach yourself something new when needed
• You take accountability, do the things you say you’ll do, under-promise and over-deliver
• You are nimble and adaptable when priorities change and continue to see the “forest through the trees” 

Your skill-set: 

• 5-7 years of total professional experience in systems administration or equivalent experience required
• Salesforce Administrator certification required; Salesforce Advanced Administrator certification preferred.
• 2+ years of experience with Salesforce Lightning. Specifically the following:
• Experience with Lightning Component Configuration and Page Layout Design: Proficient in configuring Lightning components and designing page layouts for optimal user experience.
• Automation with Salesforce Flow and Process Builder: Extensive experience automating complex business processes using Flow and Process Builder.
• Org-Wide Sharing Settings and Permission Management: Expertise in managing sharing settings and permissions for data security and compliance.
• Data Management: Import/Export/Cleansing: Skilled in data import/export and cleansing for data integrity maintenance.
• Report and Dashboard Creation: Proven ability to create insightful reports and dashboards for decision-making.
• Salesforce Analytics