Specialty Testing Customer Service Support Rep-REMOTE

Specialty Testing Customer Service Support Representative, Billing (REMOTE)

Pay Range: $15.50-$20.00 per hour  

Schedule/Shift: Monday-Friday 8:30am-6:00pm EST  

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world. Together, let’s embrace possibilities and change lives!  

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. Reporting to the Specialty Testing Customer Service Support Supervisor, this fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone. 

Responsibilities: 

• Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers 

• Ability to research and communicate complex information in a clear/concise manner 

• Ability to navigate and work on multiple systems/websites simultaneously. 

• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing 

• Collaborate with other departments to resolve reimbursement opportunities 

• Receive and process credit card payments over the phone, adhering to PCI compliance protocols  

• Initiate payment plans for patients for outstanding balances 

• Document telephone conversations clearly and accurately in the respective systems 

• Update and maintain records in the billing system, including the review of accounts, payment collections and case note 

• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations 

• Assist with other duties as assigned 

Qualifications:  

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience 

• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices                                                           

• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred                           

• Previous customer service experience handling high call volume strongly preferred                    

• Medicare/Medicaid billing experience preferred