PI Field Engineer

Req ID:473188 

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

 

Provide field engineering leadership, assist and support to projects & Product Introduction (PI)/Warranty team for investigation, troubleshooting and resolution of technical/quality issues.

 

Candidate must above all have an appetite to learn, either mechanical or electrical aptitude, a motivation to discover root cause on their own (conducting necessary documentation review/research), and a collaborative attitude to ask for help and work amongst a strong team.  

 

Candidate must also demonstrate organizational skills which will enable them to synthesize many inputs to create an efficient plan of conducting work.  This involves being able to synthesize various needs (such as corrective work), understand the necessary sequence and recognize the needed resources.  Additionally, the candidate must be able to communicate clearly this level of detail to many stakeholders, including communicating with other recipients who don't have the same perspective/needs as our own.  Effective communication also includes being able to independently escalate issues to the appropriate stakeholders.

 

Candidate must be flexible to the work environment with Agility as a core working value.  Needed flexibility includes occasional (~every 2 months) business travel with as little as 1 week notice (2-4 day trips), changing the daily activity plan to accommodate other stakeholders and the environment, and changing site locations after warranty start period.

 

Responsibilities:

• Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
• Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
• Define troubleshooting methodology
• Provides technical guidance and supports technicians in troubleshooting and repairs
• Provides feedback on technical documentation deficiencies.
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Drive Kx (8D) issues with Quality and internal & external Suppliers as support of PrPIM
• Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
• Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
• Drive and support containment to avoid reoccurrence of failures
• Supports as-maintained Alstom product configuration control and relevant documentation management
• Support technical reviews with internal and external Suppliers, partners, customers, authorities
• Ensure & facilitate inform