Supervisor, Supply (Order Management)

Supervisor, Supply (Order Management)

We are searching for an experienced Supervisor, Supply (Order Management) at our Headquarters facility. 

Hyundai MOBIS Parts America

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Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

The Supervisor, Supply (Order Management) will lead a team responsible for supporting OE service, accessory, and critical vehicle down order management activities. This role ensures timely resolution of customer‑critical backorders through effective expediting, escalations, and alternative resolution processes. This position works closely with OE brands to communicate order status, ETAs, risks, and mitigation plans, ensuring alignment on customer‑critical priorities and expectations.
This position is responsible for leading team development, improving processes and systems, monitoring performance against KPIs, and serving as the primary escalation point for complex customer‑impacting issues. Decisions and recommendations made in this role directly impact customer service performance, freight spending, vehicle buyback and rental expenses, backorder aging, and overall company profitability.

KEY ACCOUNTABILITIES
Provide leadership, direction, analysis, and recommendations to ensure effective order management execution and customer backorder resolution
Lead, coach, and develop Order Management team members to maintain consistent performance and strong organizational intelligence
Establish clear expectations, performance objectives, and accountability aligned to Supply and customer priorities
Oversee daily review and resolution of aged backorder, critical backorders, and port shortages
Oversee the generation of daily brand facing reports to provide status and ETAs for vehicle down backorders, as well as, replying to ad-hoc inquiries for escalated backorders
Serve as the escalation point for high‑risk or customer‑critical backorders and expediting decisions
Ensure standardized expediting, escalation, and resolution processes are executed effectively to minimize vehicle downtime, financial exposure, and improve customer satisfaction
Develop, review, document, and maintain Order Management standard operating procedures (SOPs); collaborate with Supply leadership to audit adherence
Identify, prioritize, and lead process or system improvement initiatives impacting order fulfillment and customer experience
Act as the Order Management systems voice in the design, testing, and implementation of system enhancements
Generate status updates and performance reports to communicate performance against objectives to internal stakeholders, external customers, and executive management
Ensure team members adhere to MPA policies, procedures, and SOPs
Promote a positive team environment with empowered employees who are held accountable for performance
Manage special projects and support ad‑hoc requests as needed
Coordinate with OE partners, vendors, Systems, and Supply Planning to proactively mitigate customer‑impacting risks

KEY PERFORMANCE INDICATORS
Aged backorder reduction and resolution time
Average backorder line reduction
Vehicle down order closure rate
Vehicle down, buyback, and rental expense mitigation
SOP adherence and process effectiveness
Continuous improvement project completion
Individual and team performance against defined Order Management KPIs

WORK SCHEDULE / TRAVEL
Work Schedule/Hours: 8:00 a.m. – 5:00 p.m.
Travel: As required

Required Qualifications

Education

· Must be a high school graduate

· Bachelor’s degree required

Overall Related Experience

· 3-5 years of directly related experience in inventory management

· Demonstrated ability to identify problems/issues, recommend appropriate solutions, and follow-up to ensure positive results is required

· 1 or more years directly supe