KYC Operations Data Controls Lead

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$110,760 - $178,880 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Financial Crimes & Fraud Mgmt

Job Description:

The Senior Manager, KYC leads, develops and oversees the work of a dynamic team of professionals who develop KYC Ops frameworks, and provides oversight, expert policy/regulatory guidance and advice related to specialized domains of TD's KYC programs. The role provides specialized project support or services. 

This role provides strategic and day to day direction on a broad and diverse range of complex KYC Ops program activities, including assigning workflow, providing governance and support, and addressing and escalating issues.

This role oversees the timely execution of KYC reviews using a risk-based approach to align with policy and regulatory requirements.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids
• Ensures that personal and teamwork products are fit for purpose and audit/regulator ready
• Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition
• Works with senior management on highly complex, confidential, or high visibility projects. Suggest process improvements to drive better results from efficiency, accuracy, or quality of work product
• Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition
• Operates with a high degree of independence with minimal day to day support or direction to produce outstanding results
• Oversees and leads a highly complex, and/or diverse function for an area of significant risk, or scope. Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/ enterprise areas
• Facilitates key strategic discussions and provides thought leadership to executive audience (output may include strategic roadmap and/or deliverables/frameworks/short to long term goals etc.)
• Sets operational team direction and collaborate with others to execute on common goals
• Focuses on longer-range planning for functional area

Education & Experience:

• Undergraduate Degree or equivalent professional work experience
• 5+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or)
• 8+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML

Preferred Qualifications:

• Leadership experience
• Financial services experience
• Experience with data consistency projects across multiple lines of business

Customer Accountabilities:

• Oversees a KYC Ops AML Program providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of business
• Provides strategic direction on a broad and diverse range of complex KYC Ops program activities and how this impacts the line of business
• Develops KYC Ops frameworks, procedures in coordination with management in line with TD's AML
• Programs and this is coordinated with line of business and all relevant stakeholders
• Works with executive team, senior business man