Digital Instructional Technologist

About the Opportunity

Job Summary

Information Technology Services (ITS) is searching for an outgoing, experience focused, and relationship-minded educator to assist with the training and support of many modern digital solutions within the university. Technology can be seen as a barrier for reaching our true potential. One of the goals of the Digital University Solutions and Experience team, specifically the role of the Digital Instructional Technologist, is to remove this barrier for the Oakland campus by facilitating thoughtful training programs to modernize and digitize university business.

Reporting to the Digital Solutions Training Lead, the Digital Instructional Technologist will be tasked with creating and facilitating technical trainings for the services offered by ITS. They should be capable of understanding technical concepts and “translating” them into useful trainings that will be delivered to large groups of people. They will also assist in the creation, revising, and adjustment of trainings as needed to maintain successful education of the Northeastern community.

Minimum Qualifications

• B.S. degree in instructional technology or 3 years of related experience
• Demonstrated experience integrating current and emerging technologies in support of modern workplace initiatives and teaching and learning 
• 3+ years of teaching or training experience, preferably in a technical setting
• Ability and willingness to learn new technologies and remain current in developing trends in the teaching and learning community 
• Ability to independently create curriculum, training opportunities, and training materials in support of the adoption of educational technology 
• Proficiency with common educational and modern workplace technology tools (Canvas, Microsoft 365, Panopto, LTI standards, Smartsheet, Robin, etc) 
• Experience with media production tools (screen casting, digital video production and editing, etc) 
• Experience in higher ed, or other academic or research community environment 
• Excellent interpersonal communication skills 
• Ability to clearly identify the teaching and learning goals of faculty, staff, and students and provide relevant, practical solutions using the available technology solutions 
• Ability to troubleshoot issues, perform root cause analysis, work with vendor contacts and support systems, and collaborate directly with the ITS Customer Experience organization to resolve faculty, staff and student support requests 
• Ability to communicate and document clearly 
• Demonstrated strong writing skills 
• Desire for continuous self-improvement and maintenance of skills through training and demonstrated commitment to professional growth
• Curious by nature and unafraid of asking questions 
• Self-starter, with a proven track record for creativity and initiative 
• Able to prioritize multiple projects and work streams in a fast-paced environment 

Preferred Qualifications 

• 2-4 years of experience supporting academic technologies, instructional design, and/or course development experience in a higher education environment. 
• M.S. degree in educational technology, instructional design, or related field 
• Experience with learning analytics and data driven improvement of student outcomes 
• Experience with accessibility standards and creating accessible teaching and learning materials
• Knowledge of service management and ITIL processes 

Key Responsibilities & Accountabilities

Training Facilitation (60%)

• Facilitate training on modern workplace and classroom technologies based on a set curriculum and schedule.
• Triage questions from training attendees to service owners and subject matter experts.
• Follow up with attendees to ensure training was useful and there are no outstanding questions.
• Promote other training sessions that would benefit the audience.

Training Creation (30%)

• Design, develop, and ideate new trainings based on changes to existing services or new service roll outs.
• Write training scripts and curriculum that allows for a progression of learning from easy use cases to more advanced ones.
• Work with subject matter experts to ensure training is accurate.
• Set update schedule for trainings so they remain accurate.
• Determine scheduling needs for how often a training should occur.
• Determine best method to train for a specific tool (synchronous, asynchronous, in-person, remote, etc).
• Collaborate with communications team to properly market new and updated trainings.

Training Research (10%)

• Attend project meetings for new service roll outs to determine training needs.
• Work