Engineer 2, Test & Turn Up Advanced Product Installation

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This Test & Turn Up engineer is responsible for Comcast Business (CB) HQ, and a portion of Division (OFFNet only) Test and turn-up of new Metro Ethernet fiber circuits in a commercial services environment. Deploying Metro Ethernet network configurations as well astroubleshooting complex connection issues in all regions of the Comcast Business Enterprise Services network. The Engineer 2 will work as a part of a highly specialized Metro Ethernet Network Test and Turn Up (TTU) engineering team, in an inbound/outbound Contact Center environment. Focused on resolving all first-contact issues and escalations for CB largest customers in an organized and timely fashion. They are responsible for support of Federal Government (FEDGov), Sate Government (CALNET, CALTRANS), CB Customers, Project Managers, and Field Service Technicians. They will work directly with LEC’s, OFFNet and Cell Back Haul Carriers to test and verify those circuits.

This position requires the ability to interpret large amounts of complex data, along with network designs, core devices like Juniper, Nokia, Ciena and Cisco. Effectively troubleshoot issues, identify order readiness for testing, access numerous applications, systems and databases to provide status updates and resolution details in accordance with established policies and procedures. They are also required to contribute to their cross-functional team and act as a resource for colleagues with less experience. They will be capable of determining their own work priorities throughout the day depending on phone volume, work task queues, and special project timelines.

Job Description

Core Responsibilities

• Demonstrate proficiency in all service and equipment types
•  Validate and implement network configurations for new Metro Ethernet service
• Review and quickly understand customer needs and expectations during customer calls
• Troubleshoot and resolve network issues as needed during installs
• Test and turn-up new circuits in a production commercial services environment, in 
• accordance with all Comcast practices
• Ability to effectively utilize telnet/SSH, ticketing systems, and CLI
• Demonstrates knowledge of physical equipment such as switches, routers, or transport equipment
• Successfully conduct change orders including bandwidth upgrades and downgrades, 
• disconnects, and COS changes
• Escalate issues with relevant notes and research, in a timely manner
• Open and update service tickets in database/tracking systems, employing strong follow up/through skills
• Consistently exercise independent judgment, discretion, and sound communication 
• practices in matters of significance and confidence working with Government agencies and their critical data/networks
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Additional Description (nice to have)

• Ability to work with minimal supervision
• Display reliability and a good attendance record
• Innate ability to pay close, strict attention to detail
• Ability to work quickly and efficiently under pressure
• Ability to maintain a positive attitude, even in difficult situations
• Advanced knowledge of networking concepts and understanding of the OSI model
• Experience working within systems Orion, Century, CCOM and TTS Remedy is desirable 
• Ability to effectively communicate results of troubleshooting in an accurate and concise manner
• Ability to handle both internal and external customer interactions while providing outstanding customer service
• Certifications: CE-A, CE-P, MEF, CCENT, CCNA or JNCIA preferred
   

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your st