Sr. Help Desk Engineer- SharePoint

Sr. Help Desk Engineer – SharePoint & EMR Migration Support
Red Bank & Keyport, NJ (Onsite)
30 days (Potential for future re-engagement)
Contract - No C2C or 3rd Parties

Overview
We are seeking a Sr. Help Desk Engineer to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.

Key Responsibilities

• Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.

• Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.

• Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.

• Manage and resolve help desk tickets in a timely and professional manner.

• Document issues, solutions, and escalation paths for recurring problems.

• Work closely with project teams to identify and address potential migration risks before they impact end users.

• Deliver excellent customer service and communicate effectively with non-technical stakeholders.

Qualifications

• Proven experience providing help desk and desktop support for in-house customers.

• Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).

• Hands-on experience with EMR migration support and issue resolution.

• Strong troubleshooting skills across Windows environments.

• Familiarity with ticketing systems and IT service management best practices.

• Excellent verbal and written communication skills, with a customer-first approach.

• Ability to work onsite in Red Bank and Keyport, NJ as required.

Project Details

• Start Date: Immediate

• Duration: 30 days

• Schedule: Onsite as required

• Potential for re-engagement on future projects