Senior Business Systems Analyst

Senior Business Systems Analyst

As a Senior Business Systems Analyst, you will formulate, define, and execute system scope and objectives pertaining to our Advanced Metering Infrastructure (AMI) system, which is the main metering command center for our meter-to-cash cycle. You will serve as a key functional authority for our IFS Clevest mobile workforce management and field scheduling platform, to include supporting operational workflows, dispatching, and field execution. Additionally, you will be our subject matter expert regarding system, data, and operational needs pertaining to AMI, Clevest, metering, field operations, and meter-to-cash.

If you have an information technology background, experience with requirements gathering, and the ability to analyze system capabilities and translate field operational needs, this may be the opportunity for you!

What Else Will You be Doing?

• Receiving and evaluating requests to include assessing request details, clarifying requirements and levels of effort, creating written assessments, and ensuring proper documentation in intake systems
• Managing the capacity, limitations, requirements, and data improvements of our AMI and Clevest systems, including integrations with other systems
• Facilitating stakeholder readiness for our AMI and Clevest system's future innovation and system enhancements
• Supporting the full lifecycle of the IFS Clevest mobile workforce management application, including configuration, scheduling logic, dispatch workflows, and field mobility functions
• Receiving and evaluating requests related to Clevest, including field scheduling enhancements, operational workflow changes, and mobile application updates
• Conducting outreach to stakeholders and gathering and documenting business cases and high-level requirements
• Gathering, vetting, and prioritizing requirements from users and mapping to system/application specifications
• Analyzing field, billing, dispatch, and other business processes; recommending changes in processes and policies; and implementing changes
• Formulating and defining systems scope and objectives based on user needs and an understanding of applicable business systems and industry requirements
• Modifying procedures to solve complex business problems while considering system and application limitations to meet requirements

Who You Are