Job Description Summary

The Carrier Manager – Global Transportation is accountable for end-to-end, global performance, cost, and reliability of transportation providers across all modes, supporting both MRO / Aftermarket and Production / Engine Assembly flows. This role ensures carriers operate to FLIGHT DECK-aligned standards for Safety, Quality, Delivery, and Cost (SQDC), and execute with predictability, compliance, and cost discipline across all regions.

The Carrier Manager acts as a critical interface between Global Sourcing, the Global Control Tower, regional Distribution Centers, and execution teams, turning contractual commitments and data into predictable, risk-managed global logistics performance that protects revenue, throughput, and compliance. The role also partners closely with Continuous Improvement leaders to embed FLIGHT DECK problem-solving and standard work into carrier operations and relationships.

This position is open to remote candidates in CST & EST.

Job Description

Roles and Responsibilities:

Global Carrier Performance & Predictability

• Own global carrier performance outcomes across SQDC with focus on On-Time Delivery, transit time variability, exception rate, and AOG responsiveness by region and lane.
• Use global control tower data and digital visibility tools to drive predictive performance management, not just reactive expediting. 
• Lead tiered, global and regional performance reviews with carriers, focused on root cause, structural fixes, and continuous improvement.

Dual-Lane Service Architecture (MRO vs Production) – Globally Applied

• Translate dual-lane service logic into globally aligned carrier expectations and operating procedures: 
  • Lane A – MRO / Aftermarket: speed, lead time compression, AOG prioritization, and responsiveness.
  • Lane B – Production / Engine Assembly: schedule adherence, stability, and cost efficiency.
• Ensure KPIs, SLAs, and escalation paths are differentiated and aligned to each lane’s operational physics across all regions.

Cost Control, Margin Protection & Accessorial Discipline

• Own global cost adherence versus contracted rates and budget, in partnership with Global Sourcing and Finance.
• Identify and eliminate accessorial leakage (detention, demurrage, storage, surcharges) through process discipline, SOP design, and carrier coaching in all regions.
• Support global cost-to-serve modeling and route optimization to balance speed, cost, working capital, and risk exposure. 

Global Capacity & Risk Management

• Anticipate capacity constraints, peak periods, and disruption risks across regions; align with the Global Control Tower on mitigation plans, alternate carriers, and dual-routing strategies for critical lanes. 
• Support business continuity planning and dual-routing playbooks globally, ensuring carriers are integrated into resilience strategies for MRO and Production flows.

Digital Integration & Control Tower Enablement

• Drive digital integration quality (track & trace feeds, status milestones, POD, event timeliness) with carriers into the Global Control Tower platforms. 
• Ensure scan integrity, milestone discipline, and data completeness globally, enabling automated ETA modeling, SLA monitoring, and exception-based management. 
• Partner with embedded analytics and CI teams to embed carrier performance dashboards into standard FLIGHT DECK governance.

Compliance, Safety & Standard Work Enforcement

• Ensure carriers adhere to Safety-First, zero-harm expectations, Hazmat governance, export control, and trade compliance requirements across all markets. 
• Deploy and reinforce Global Distribution Center Operating Standards and carrier-related SOPs wherever carrier touchpoints exist (pickup, delivery, handoff, documentation)
• Drive root cause discipline and corrective actions for any safety, compliance, or documentation deviations.

Continuous Improvement & FLIGHT DECK Partnership

• Apply structured FLIGHT DECK problem-solving to reduce exceptions, variability, and manual work in carrier processes. 
• Partner with Continuous Improvement / FLIGHT DECK leaders to:
  • Lead joint problem-solving events with carriers and internal teams
  • Standardize carrier-related work processes and visual management
  • Build a culture of “no escalation without data, no