Branch Manager
Deutz AGAbout the role
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Branch Manager
Location: Remote - Richmond Virginia Working hours:
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
The Branch Manager will be responsible for managing the daily operation of the DEUTZ Service Center, including all departments and staff, as well as the oversight and support of the Dealer product support network in the branch AOR. The individual will deliver the business plan on revenues and profitability for the operation based in Richmond, VA.
ESSENTIAL DUTIES & RESPONSIBILITIES:
The Branch Manager will be responsible for, but not limited to, the following duties:
- Manage all aspects of the product support functions, including the parts and service business, shop profitability, technician utilization, and warranty-related issues, as well as the monitoring and management of parts inventories, inventory turns, and customer fill rates
- Develop a budget and forecasts for the Service Center that comply with DEUTZ’s budgeted financial targets and monitor and report the center’s performance.
- In conjunction with the DEUTZ Power Center engine sales and marketing group, develop and grow the assigned territory creating new business opportunities that will support the growth targets for recent engine sales, parts sales, and the service business.
- Lead, mentor, and monitor the performance of the DEUTZ Service Center staff.
- Investigate and resolve all customer-related issues in a timely matter.
- Understand and ensure that all employees follow company policies and procedures, including maintaining a safe work environment.
- Ensure that the Branch facility and assigned service vehicles are clean and organized and present a positive image of DEUTZ.
- Other duties as assigned
Supervisory Responsibilities:
- Department Size:
Travel Demands: Anticipated domestic and international travel is approximately 10% depending on business needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION/EXPERIENCE:
Required
Preferred
Description
x
Bachelor’s/Associate’s degree in a relevant field of study and/or a minimum of five years of related experience.
x
Strong working knowledge of diesel engines, hydraulics, power generation and related power train componentry.
x
Leadership experience in product support marketing and parts and/or service department operations.
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Ability to work with minimal supervision.
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Must meet all requirements to drive a company service vehicle.
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