Experienced or Subject Matter Expert (SME) Customer Technical Training Specialist​

Experienced or Subject Matter Expert (SME) Customer Technical Training Specialist​

Company:

Boeing Aerospace Operations

Boeing Global Services (BGS) Engineering is seeking to hire an Experienced or Subject Matter Expert (SME) Customer Technical Training Specialist with hands‑on experience maintaining vertical lift aircraft — specifically CH‑47 Chinook and AH‑64 Apache platforms. This position is located in Mesa, AZ or Ridley Park, PA. Qualified candidates will design, develop, deliver, and evaluate technical learning solutions tailored to military helicopter maintenance personnel. You will work with customers and internal stakeholders to identify training needs, create course content and media, instruct advanced maintenance courses, and measure training effectiveness based on customer feedback to ensure operational readiness and flight safety.

You will primarily support our Vertical Lift Aircraft contracts with the Army, Air Force, Navy, and Marine Corps.  There may also be opportunities to assist with Air Dominance (tactical aircraft) and Mobility, Bombers, Surveillance Aircraft.

Key Responsibilities:

• Support identification and definition of customer technical training needs and requirements.
• Participate in determining training objectives, course structure, instructional design, content, and appropriate delivery methods.
• Design and develop lesson plans, classroom instruction, and hands‑on maintenance exercises focused on rotorcraft systems, transmissions, rotor assemblies, engines, avionics, hydraulic systems, and weapon‑system integration.
• Use specialized authoring and media tools to research, develop, and modify training materials (presentations, job aids, technical illustrations, interactive media, and maintenance practice scenarios).
• Deliver instructor‑led, simulator‑assisted, and blended learning sessions to maintenance personnel.
• Support development and documentation of training standards, technical training specifications, task performance standards, and curricula aligned with customer requirements and safety protocols.
• Evaluate training effectiveness using assessments, instructor observations, customer feedback, and operational performance data; recommend and implement continuous improvements.
• Coordinate with engineering, logistics, quality assurance, flight operations, and customer teams to ensure technical accuracy and adherence to maintenance procedures and airworthiness requirements.
• Maintain current knowledge of vertical lift systems, maintenance best practices, safety procedures, and instructional technologies.
   

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience with CH-47 Airframes and Mechanical Systems.
• 3+ years of experience maintaining CH-47 avionics and electrical systems.
• 3+ years of experience with Vertical Lift Platforms (Cargo/Utility, Tiltrotor, and/or Attack).
• 3+ years of experience with aerospace technical publications.
• 3+ years of experience using visualization tools and software to present insights.
• Experienced understanding of aircraft systems, flight operations, and airworthiness requirements.
   

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of higher education and/or related work experience (Higher education includes college, university, technical school, licensing/certification programs, etc.).
• 5+ years of experience performing aircraft maintenance.
• Prior experience creating and delivering maintenance training for military vertical lift aviation programs.
• Demonstrated instructional or mentoring experience presenting complex technical content to diverse learner populations.
• Familiarity with instructional design fundamentals and basic training development processes.

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.   

  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings acc