AIG Life UK - Claims Assessor (Hybrid)

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

Come and join an ambitious and growing company that helps people plan for the future.  We’re an innovative business who want to stand out from the crowd. AIG Life UK are experts in protection. We look after over 1.2 million people, and we specialise in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security. We help our customers and their families to live their healthiest lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others.  As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge.  Here at AIG we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life and Health Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and the AIG Life philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.  Our product range includes Life, Critical Illness, Income Protection, TPD, Business Protection and Waiver of Premium.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

• Manage Individual Protection claims from initial notification through to final settlement  on a daily basis within an agreed level of authority and within service standards:

• Assessment of claims in line with the AIG Life claims philosophy and policy terms and conditions.

• Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:

• Obtain further information in relation to claims or potential claim enquiries

• Explain claims requirements and decisions

• Resolve appeals and complaints

• Build and maintain relationships with intermediaries and service providers

• Contribute ideas for the continuous improvement of the claims business process within AIG Life to ensure that AIG Life remains innovative and forward thinking – constantly challenge the status quo.

• Work closely with other areas within AIG Life (for example Group Claim Assessors, Underwriting, Actuarial, Client Services) to develop a thorough understanding of the business and contribute to "best practice" overall.

• Represent AIG Life at Industry meetings, including Focus, CAMPUS and the Health Claims Forum

What you need to know:
 

• Excellent basic salary, with annual performance related bonus.

• 9% non-contributory company pension matched by up to a further 4% if you contribute too.

• 10 x salary Death in Service benefit and income protection.

• Private medical & health assessments.

• 25 days holiday.

• Friendly, collaborative, and positive atmosphere.

• Smart casual dress code.

• Homeworking

What we’re looking for:

Essential:

• Minimum GCSE’s or equivalent

• Experience of medical and financial claims assessment across a range of product lines

• Good computer literacy, sound numerical and verbal literacy skills

• Well developed and effective communicator both verbally and in writing. Confident, resilient, organised, approachable and dependable

• Desire to deliver excellent customer service. A demonstrable ‘can-do’ attitude with the ability to pro-actively manage workload.

Desirable:

• Degree or equivalent CII qualification

• Previous use of an image and workflow system

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place.  And that begins