General Industrial Technical Service Director - USCA

The Technical Services Director - USCA oversees and directs the following for the Technical Service organization in the USCA region of the GI Division:

 

• Value Proposition Development / Implementation
• Organizational Development
• Resource Utilization Aligned with USCA Strategy and Financial Targets
• Training and Certification Processes
• Engagement with Relevant Industry Partners

 

This role is included on the USCA GI leadership team, and may be asked to consult with the other GI regions around the globe.

This role is responsible for developing and administrating departmental budgets.

As the Technical Service Director, a minimum of 5+ years of successful commercial, management, and/or technical management is required, with greater experience preferred.

Value Proposition Development

• With sales, quantifies why our customers value our technical service organization – to include case studies with an eye toward inclusion in the sales tool kit.
• With sales, enhances the technical service tool kit around value surveys (versus line surveys) to improve the data collection associated with value proposition development by the sales organization.
• With sales, leads Continuous Improvement and annual cost savings efforts with a focus toward delivering the lowest total applied cost to our customers.
• Galvanizes the team on the mantra – “we drive the lowest cost TO paint, not the lowest cost OF paint.”

 

Organizational Development

• With HR, creates and implements a Technical Service Leadership Development Program.
• With HR, develops and implements a Technical Service organizational structure supporting dimensions that include:
  • Career path development
  • Specialty development (eg. Technology or Application specialties)
• Develops and implements key Technical Service metrics that can be used to measure success (eg. The equivalent of sales and margin in the sales organization).
• Working with regional sales leadership, recruits, hires, trains, and evaluates technical service management performance, and initiates promotions, transfers, and performance management as needed.
• Working with the research and development laboratory, collaborates to ensure effectively translation of product development to customer application success.

 

Training and Certification Process

• With Sales Excellence, develops and implements training / certification curriculum and process that supports key skill and capability growth across the experience levels in the group.
• With PCG, develops and optimizes the GI Tech Service Academy in the Learn platform.

 

Industry Engagement

• With Design Engineering, partners with key industry partners in the equipment, integration, and system design firms in order to:
  • Understand the “state of the art” in application equipment, and how to translate those products along with SW products to value added solutions for our customers.
  • Develops commercial relationships as a means to sharing leads and prospects inside the industry.

 

Organization Metrics

• Annual Revenue Supported:  $850,000,000
• Annual PBT Supported:  $180,000,000
• Organization Size:  100+
• Management Type:  Manager of Managers

 

 

FORMAL EDUCATION: 

Required:

• High School or GED equivalent 

Preferred:

• Associate or Trade degree in Engineering or Field Technician areas
• Bachelor degree in Science, Engineering or Metallurgical fields

 

KNOWLEDGE & EXPERIENCE:

Required:

• 5 Years Technical/Commercial Manager experience (or equivalent relevant experience)
• 5 Years of “meeting expectations” or better performance appraisals

Preferred:

• Experience in one or more of the following areas: Applications Engineering, Metal substrate Pre-Treatment or Coatings Application
• Demonstrated success in previous “change management” efforts.