Senior UX Researcher

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

We are looking for a Senior UX Researcher to join our rapidly growing Product org. You will help shape the future of the Fivetran data pipeline platform for businesses large and small. Our ideal candidate has a balance of research rigor and business focus. We value those that hit the ground running, leading by example on projects and collaborating well cross-functionally. You will be diving deep into the daily lives of our customers and applying that understanding to everyday product design decisions. 

As you talk with our team, your portfolio should contain case studies that demonstrate strong storytelling skills, use of effective research methodologies, and clear impact of your previous work.

Fivetran has a positive, diverse, and supportive culture. We appreciate Researchers who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback. If this sounds like a good fit for you, send us a hello with links to your work and experience. On day one, this role will report to the Director of UX Research.

This is a full-time position based in our Oakland, CA office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team

What You’ll Do:

• Plan, manage, and execute on user research programs across focused product areas
• Collaborate with design, product, and analytics to build research projects that align with stakeholder needs as well as user needs.
• Guide product and design on the research methodology, question framing, and other best practices for self-run studies.  
• Identify emerging customer and user needs to support the development of new products.
• Synthesize learnings from past research and analytics data to tell compelling stories and lead ideation sessions.

Skills We’re Looking For:

• A strong experience with mixed method qualitative and quantitative research.
• A strong portfolio featuring examples of your work, your research philosophy, and the outcomes/results.
• Entrepreneurial and self-motivated with a bias toward action – there’s tons of greenfield opportunity here, and you’ll need to lean into the ambiguity and lead projects to completion.
• Ability to craft engaging presentations with engrossing stories that influence your peer stakeholders.
• A strong desire to learn about our user and how our product impacts their success.
• Experience in the data industry

Nice to Have:

• Experience with various survey methods, analysis, visualizations and relevant data tools like SQL.
• Experience using AI to plan studies, synthesize feedback, and work more efficiently.

#LI-HYBRID #LI-KM3

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role.  Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job-related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Oakland Pay Range$174,391—$217,989 USD

 

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers perso