Senior Customer Marketing Manager

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 230+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With flexible PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof that help prospects buy with confidence and help existing customers succeed with LucidLink.

This role owns the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning those workflows into case studies, video stories, and sales-ready proof assets that support lifecycle programs and revenue motions.

You will partner closely with the Lifecycle Marketing and the Account Management team to map and support the customer journey from closed-won through onboarding, adoption, renewal, and expansion. Lifecycle Marketing owns lifecycle strategy and programs, while Customer Marketing translates customer outcomes into stories, proof, and educational assets that reinforce those programs.

You will also collaborate with Demand Generation, Product Marketing, Content, Sales, and Product teams to ensure customer outcomes appear consistently across campaigns, sales conversations, and customer education.

The role requires both strong storytelling instincts and technical curiosity — the ability to understand real customer workflows and translate them into narratives that resonate with enterprise buyers and technical evaluators.

Key Responsibilities

• Own the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning real customer workflows and technical use cases into case studies, video stories, quotes, and web narratives.

• Translate customer outcomes into sales-ready proof assets (slides, proof packs, reference briefs) and build a searchable system of record that enables revenue teams to quickly find and use the right customer proof in deals.

• Partner with Lifecycle Marketing and Account Management to map the customer journey and develop storytelling and educational content that supports onboarding, adoption, renewal, and expansion.

• Capture and communicate measurable customer impact through workflow narratives, before/after metrics, and outcome-driven stories.

• Collaborate with Lifecycle Marketing, Demand Generation, Product Marketing, Content, Sales, and Product teams to activate and distribute customer stories across campaigns, webinars, sales conversations, and other