Specialist Enterprise Architect

Recruiter: Réka Vajna 

 

The Role:

 

The Specialist Enterprise Architect  (EA) is the Senior Technical Leadership role typically to single account but could have responsibility for a number of accounts which are typically less complex and/or highly visible

 This may be one or more accounts running BT services and/or a business development account pre-sales. 

The key purpose of the role is to enhance the customer experience and drive profitable growth.  The EA is the customers Trusted Advisor on all things technology and designed as such become an integral part of customer’s matrix technical leadership team, creating value through the exploitation of technology across complex multiple platforms and/or technology areas.

The EA is accountable for design activities on the account and supports the CSP (Customer Service Principal) directing as necessary on technical elements of service, T&T and operations.

The EA is the primary customer interface up to CIO level for all technical design aspects of BT’s solution. 

 

Specifically:

• Be part of the Client Partner’s leadership team and align personal goals with the account targets, demonstrating how you are contributing to revenue generation, cashflow, EBIT, NPS and RFT
• Maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map  draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the  account development plan
• Accountable  for successful technical delivery of all account activity with a specific focus on time, cost and quality
• Provide leadership to the operational teams in moments of major customer jeopardy
• Ensure  technical risks and issues that could impact the service are owned by the appropriate players
• Create, own and execute regular governance forums – at least quarterly -with the Client Partner and VP Technical Design to evidence continuous progress against personal goals and account goals
• May lead a sub-vertical and support the wider team in developing opportunities
• Generate revenue, ICV, ICGM as directed in goals/objectives through customer sales.

 

On a development account the purpose is to work with the Account Director and Deal Architect to develop new business opportunities and to build a well-qualified pipeline.

 

Specifically:

• Be part of the Presales team and align personal goals with the account targets, demonstrating how you are contributing to pipeline and ICGM generation. 

 

Create and maintain a 3+ year solution roadmap co-created with the customers key decision makers and stakeholders. The road map  draws on the customer’s business drivers, industry trends and BT’s Repeatable product and solutions portfolio and building blocks. The roadmap is the key artifact driving the  account development plan

Why this job matters

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
8. Undertakes customer migration planning and implementation.
9. Coordinates impact assessments and design documentation updates.
10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and