Regional Business Manager - (Levels II or III) - Smithfield, UT - #112536

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.
 

General Purpose

Provides superior account and community management to PacifiCorp’s key industrial, commercial and community accounts by enhancing the customer experience through joint planning and customer collaboration.  Functions as the primary point of contact for assigned accounts and assists with community and other large commercial and industrial accounts as assigned to enhance the customer relationship.  Will also be assigned to back-office functions to support the RBM team.

Responsibilities of the Level II Position

•    Support business relationships through account management with assigned customer segments. This will include commercial, industrial and government accounts.
•    Provide solutions and recommendations regarding our customers' concerns and questions.  Create a positive influence on their future decision to support PacifiCorp as their energy service provider.
•    Assist in managing assigned key accounts to include development and delivery of account management strategy and corporate account plans.
•    Establish business relationships through account management with assigned customer segments.  This will include commercial, industrial, development and architectural firms
•    Ensure high customer satisfaction ratings from key contacts with assigned customers.  
•    Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies.
•    Identify and manage the customer and PacifiCorp relationship development with a wide range of decision-makers in the customer organizations, i.e., account management, legal, production, engineering, finance, and other function areas as identified.
•    Collaborate with other company business units to address and solve customer problems and concerns.
•    Support RBM team as the lead with systems and processes that provide critical data and support for customers and regional business managers as identified. e.g. CSS, Cognos, OASIS, Energy Profiler Online and other data collection and customer support systems. 
•    May be called upon to support the following community activities;
o    Under general direction establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)  
o    Support the participation in selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs.
o    Inform communities of company initiatives and messages by distributing literature.   
o    Assist in negotiating franchise agreements, and managing the company's involvement in community events that support company objectives.

In addition, the responsibilities of the Level III position include:

•    Promote a customer first culture and commit to delivering outstanding results for customers.
•    Establish and maintain governmental and community relationships to facilitate the permitting process and resolution of business unit issues affecting communities (i.e. pole relocations, rights of way, conservation easements, tree trimming, etc.)  
•    Participate as a member of selected civic and economic development organizations to stay abreast of community issues and provide information to the public about company policies/programs. 
•    Inform communities of company initiatives and messages by distributing literature and giving presentations to local organizations as directed.   
•    Negotiate franchise agreements.  
•    Manage the company's involvement in community events that support company objectives.
•    Establish business relationships through account management with assigned customer segments.  This will include commercial, industrial and government accounts.
•    Manage assigned key accounts to include development of account management strategy and corporate account plans.
•    Provide solutions and recommendations regarding our customers' concerns and questions.  Create a positive influence on their future decision to support PacifiCorp as their energy service provider.       
•    Utilize project management, teamwork and leadership skills to communicate in a manner that will effectively leverage corporate resources and competencies. 

Requirements of the Level II position:

•    Bachelor’s Degree in Business, Engineering, Finance, Communications, or a related field; or the equivalent combination of ed