Sales Specialist - CCaaS

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What you will be doing:

• You will identify and drive net-new Sprinklr Service opportunities across existing customers and new logos.

• You will partner with AE’s in their division on existing Sprinklr Service opportunities and own a set of key targeted accounts within your assigned territory.

• You will recruit and collaborate with channel partners from the Contact Center as a Service (CCaaS) universe in harmony with our Alliances team.

• You will identify, negotiate, and close large deals in a defined territory. You identify and influence decision-makers and key stakeholders, as such CMOs and CTOs of some of the biggest brands in the world. Your focus will be working with our clients to build solutions that allow them to win.

• You will be actively seeking out new sales leads and business opportunities through active networking and using business referrals. You are curious and will constantly be looking for ways to enhance your knowledge of our industry, market and competitors to provide that sales edge needed to close business and generate revenue.

• You will be at the forefront of leading change as Sprinklr continues to impact the Customer Experience revolution! It is not just social; it’s the entire relationship between global brands and consumers that’s changing and, as social interactions evolve, Sprinklr is right in the middle of it. Your desires and abilities to embrace this change and understand how social media platforms can impact the various functions of a large organisation are critical to being an innovative inspiring leader for us.

Who are you, and what makes you qualified? 

• You bring 4+ years of experience in creating large enterprise-wide software deals specifically in the Customer Care/Customer Service industry. Your strong operational background will demonstrate your process-driven sales approach, consistently producing track records of the meeting and exceeding goals.

• Experience selling technologies such as Contact Center as a Service (CCaaS), Customer Service software, IT Service Management software and/or CRM software.

• Passion for selling in a collaborative team-selling environment.

• Experience working with channel partners in both a referral and/or resell motion

• You are intellectually confident with a track record of being in the top 10% of what you do both personally and professionally.

• You persevere (never give up attitude) and possess a winning mindset in all that you do.

• You are fearless, allowing you to keep pace with our fast-moving markets while advancing us in the Customer Experience revolution.

• You possess a growth mindset and are curious about your approach to life. You demonstrate a desire to learn and adopt coaching to adapt and evolve continuously. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our emp