Jobs and Careers

Senior Director, Solutions Engineering - America

United States, United Statesfull_timeVerifiedPosted 24 Jul 2025

About the role

About Us:  At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalized digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale. As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalized, but predictive and dynamic. Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behavior's that bring our mission and vision to life, every day, in every interaction. As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences. Learn more at Sitecore.com About the Role: As a pivotal leader in this national, Senior Director, Solution Engineering role, you will spearhead Sitecore America Solution Engineering initiatives, guiding a tenured, dynamic team of Solutions Engineers and Solutions Architects. Your mission will be to craft and deliver cutting-edge solutions that effectively illustrate the value of Sitecore’s solutions to potential clients and existing customers. This position reports directly to the Global VP Solutions Engineering. In this role, you will be responsible for overseeing our America field segment SE teams, managing leaders who oversee the West, East, Net New segments and our Product Specialist team, providing strategic direction to these teams. Day to day responsibilities include:

Collaborate with regional sales and marketing leaders to building a thoughtful GTM strategy for our cross-segment SE teams.
Drive Strategic Initiatives that drive organizational improvement and alignment
Participate in Top of the Funnel initiatives such as marketing webinars, speaking engagements etc.
Drive excellence in the middle of the funnel execution from Discovery through Validation.
Participate in deals (big and small; because some big business starts small) and provide executive leadership.
Be the voice of sales and drive thoughtful discussion and analysis on wins and losses.
Work with the product organizations on identifying key gaps and make data driven recommendations.
Design organizational OKRs to align with Sales strategy and Revenue goals.
Lead the organization through quarterly performance check ins and annual performance reviews.
Be a Diversity and Inclusion champion and create opportunities for under-represented minority groups.
Build a culture grounded in humility, empathy, and execution excellence.
This role will also partner with the President of Sales for the America and provide strategic insights into pipeline health, team performance and win rates. The successful candidate will lean in when needed and participate in/lead initiatives outside of the Solution Engineering charter.

What You’ll Do:

Team Leadership & Mentoring: Lead and inspire a high-achieving team of Solutions Engineers and Solutions Architects, driving excellence and fostering a collaborative environment. You will have three front line managers representing ~20 individual contributors reporting to you as well as several Solution Architects.
Strategic Planning: Partner with the executive team to develop and implement pre-sales strategies that align with Sitecore’s broader business goals.
Solution Development: Oversee the creation of standardized demos, proof of concepts (POCs), and Centers of Excellence that showcase Sitecore’s innovative solutions.
Customer Engagement: Engage directly with key clients to understand their needs, tailoring pre-sales activities to address their specific challenges and objectives.
Cross-Functional Collaboration: Work close