Lake Compounce - Seasonal Retail Senior Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

The Retail Senior Supervisor is responsible for managing operations of all park retail and confection locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

We are currently looking for a:

 

Lake Compounce - Seasonal Retail Senior Supervisor

Roles & Responsibilities:

 

The Retail Senior Supervisor is responsible for managing operations of all park retail and confection locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. Also assists with ancillary revenue activities related to rentals and food and beverage, as needed.

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail, Cabana, & Confection teams and any other assigned areas

• Lead by example, attitude, and as a representation of Lake Compounce’s core values

• Act as an approachable mentor and coach to all assigned hosts

• Become knowledgeable of performing the essential duties of all Retail positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with Connecticut law

• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome and greet all guests as they enter retail locations

• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup.

• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops

• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked

• Proactively communicate inventory needs to leadership before items are sold out

• Collaborate with Retail Manager to merchandise stores and improve product sales

• Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)

• Monitor cashier activities to ensure continuous accuracy and compliance with POS procedures. 

• Ensure merchandise is well stocked and organized

• Maximize unit visual merchandising standards. 

• Maintain cleanliness of store areas including exteriors.

• Manage inventory, focusing on stock par levels, shrink and waste controls

• Oversees ancillary duties related to lockers, speedy pass and water park rentals

• Follow appropriate food and beverage guidelines related to Sweet Shoppe, Coffee, and Creamery operations when required

• Be on alert for possible theft

• Report maintenance or safety concerns to a supervisor or manager in a timely manner

• All other duties as assigned by leadership

Education & Experience:

• High School Diploma desired Equivalent work experience will be considered

• 2-3 years of previous retail or point of sale work experience

• 1+ years of previous supervisor experience leading a team of employees

• This position has food location oversight, must be Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire.

Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

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