Senior Manager, Design AI

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

GEICO is looking for an accomplished, customer obsessed and results oriented Senior Manager of Design to lead our AI UX/UI Design Team. The ideal candidate will be comfortable working with a variety of business partners and delivering outcomes. The selected candidate will lead a team of designers and will be responsible for building and growing a team of designers as well as the product experience. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback. 

This position is a hybrid role that requires to be on-site 3 days a week at one of the following locations: Chevy Chase, MD; New York City, NY; Palo Alto, CA; Seattle, WA; Chicago, IL.

Senior Manager, Design 

This role is a combination of people management and design work. As a leader of a AI UX/UI Design Team, you will be responsible for building and growing a team of designers as well as setting a high-quality bar for Design. You will work with our customers, engineers, and product management to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product experiences. 

Job Responsibilities: 

• Collaborates with product, engineering, and business teams to uncover customer and business needs. Translates needs into digital experiences. 

• Translates complex ideas into understandable concepts that evolve and enhance the product experience. 

• Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition.  

• Advocates for the customer through human-centered design methods, including discovery, research sessions, and user testing. 

• Facilitates and participates in workshops with internal and external stakeholders to align with business needs. 

• Drives end-to-end product design by framing problems, designing insights, and designing new methodologies/practices to serve customer needs. 

• Creates process and user flows, wireframes, journey maps, and interaction models. 

• Delivers design assets for acceptance, development, and delivery to market in partnership with engineering. 

• Teaches, mentors and guides designers. 

• Prepares and manages department business plans, staffing projections and budgets.  

Basic Qualifications: 

• 10+ years of experience with User Experience design 

• 5+ years leading and mentoring design teams 

Preferred Qualifications: 

• Experience working with Generative AI and Agentic systems