DOT (Department of Transportation) Enterprise Success Manager

DOT (Department of Transportation) Enterprise Success Manager

 

Location: This role offers the flexibility of being home-based or hybrid for qualified candidates in the United States however Pacific time zone is preferred.

 

Position Summary:

 

As Enterprise Success Manager, you will work with our accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry knowledge, domain-specific workflow experience, business acumen, relationship management, and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.

 

You will be orchestrating a wide group of business, process, and solution specialists in Bentley to define and deliver a digital advancement plan.  You will also advocate inside the company to influence our product development roadmaps and improve the account’s overall experience. We are now calling for passionate and talented individuals who are interested in being considered for Enterprise Success Manager positions. This role will focus on State Departments of Transportation (DOTs) that use Bentley solutions for design, project delivery, construction, permitting, and/or asset management. Experience working for or with DOTs is required. 

 

Your Day-to-Day:

Partner with our accounts to deliver predictable outcomes, experiences, and predictable growth for their business by:

 

• Delivering and communicating ROI for our accounts businesses, throughout the User (customer) lifecycle
• Being the trusted advisor for the User on the use-case and product functionality
• Orchestrating the focus of cross-functional teams at Bentley, on behalf of the User
• Identify opportunities for Users to act as Bentley advocates (e.g. testimonials, case studies)
• Collaborate closely with Sales to support pilot Users, renewals, and expansion opportunities.
• Coordinate resources across the Bentley organization as needed to support the needs of accounts.
• Advocate on behalf of the User within Bentley to inform our sales process and product roadmap.
• Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining for opportunities for engagement by providing a valid point of view.
• Schedule and host Monthly and/or Quarterly business reviews
• Schedule and host Executive Business Reviews with a strategic, outcome-focused delivery
• Own User Strategic Success Plan; collaborate with user/internal success team for plan creation, execute and update plan
• Monitor and report User usage reports to internal and external stakeholders. 
• Travel may be required for meetings with account stakeholders at least quarterly.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements