Senior Website Services Specialist

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! 

Are you passionate about delivering exceptional customer experiences and have a knack for crafting and managing websites? If so, this is your opportunity to shine! As a Senior Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences.

What You'll Do

In this exciting, customer-facing role, you will:

• Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving.
• Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy.
• Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites.
• Define project deliverables, establish timelines, and resolve content and technical challenges like a pro.
• Collaborate with customers to identify and address issues, delivering swift and effective solutions.
• Oversee multiple content management systems to build, track, and maintain websites.
• Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs.
• Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management.
• Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life.
• Play a key role in training new team members, sharing your expertise to elevate the team’s success.
• Take on additional duties as requested—your flexibility and initiative will shine here.

About You

You’ll be a great fit if you have:

• A proven track record in customer relationship building and account management.
• A talent for aligning product features with customer goals, creating winning strategies for both parties.
• Exceptional written and verbal communication skills to collaborate effectively.
• A knack for thriving in cross-functional, dynamic environments.
• The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results.
• Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive.

Nice-to-Haves

• Experience creating, deploying, and updating websites.
• Familiarity with Duda, HTML, CSS, or JavaScript.
• Knowledge of domains and DNS.
• Skills in Adobe Photoshop and Illustrator.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. 

 

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differen