SVP, Divisional Chief Information Officer, Retail Business

Alternate Locations: Radnor, PA (Pennsylvania); Charlotte, NC (North Carolina); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina)

 

 Work Arrangement: 

Hybrid : Employee will work 3 days a week in a Lincoln office

 

Relocation assistance: will be considered/provided for this opportunity within our company guidelines.

 

Requisition #: 75476

 

The Role at a Glance

• The SVP, Divisional Chief Information Officer (CIO) is responsible for leading transformation of technical solutions design and delivery for our Retail business (Life Insurance, Annuities, Distribution, and Brand); Lincoln's largest business functions by revenue
• This executive leader will be responsible for driving strategy, execution, modernization and innovation across a diverse application portfolio, ensuring our technology and data investment decisions are value-focused, outcome-driven, AI-powered, and future-proof. A key part of this role is driving the IT strategy to modernize and simplify the technology landscape.
• They will serve as a strategic partner and change leader, working with internal teams, business partners, and external Managed Services Provider (MSP) to enhance delivery models, optimize support structures, and elevate product quality through advanced monitoring, analytics, AI, and agile operating principles.
• This role is a critical member of the IT senior leadership team, reporting directing to the Chief Information Officer of Lincoln

What you'll be doing

Key Responsibilities:

Strategic Leadership & Innovation

• Lead the transformation of application delivery models and IT investment strategy, embedding AI and automation at the core of modernization and digital transformation across a large, multi-faceted portfolio.
• Serve as the primary executive leader for solution delivery within the division, setting a clear vision for technical modernization and business enablement.
• Champion the adoption and integration of emerging technologies such as AI, machine learning, and advanced analytics to fuel growth, operational efficiency, and differentiated customer experiences.
• Partner with senior business and technical stakeholders to align IT priorities with enterprise and business unit growth, efficiency, and customer-impact strategies, ensuring technology is a key enabler of competitive advantage.

Application Portfolio Oversight

• Provide executive leadership over a diverse and complex technology portfolio, balancing modernization and AI-enabled goals with risk, cost, and operational stability.
• Leverage modern delivery approaches (Agile, DevSecOps, low-code/no-code) in tandem with AI-powered solutioning to improve velocity, scalability, and user experience.
• Implement and govern AI-powered monitoring, anomaly detection, and predictive maintenance solutions to ensure operational excellence and product quality.
• Oversee the implementation of advanced monitoring tools and analytics powered by AI to drive service excellence, intelligent automation, and real-time performance insights.

Managed Service Provider Partnership

• Oversee, mature, and optimize the relationship with an external Managed Service Provider (MSP) to ensure accountability for performance, quality, service SLAs, AI adoption and continuous improvement.
• Govern the implementation of monitoring tools, support metrics, key performance indicators, and product quality frameworks in partnership with the MSP.
• Financial Stewardship & Investment Planning
• Drive investment strategies that prioritize ROI, technical debt reduction, platform reuse, and value delivery.
• Collaborate with finance and portfolio management teams to manage multi-million-dollar budgets and ensure alignment with long-term business outcomes.

People Leadership & Organizational Change

• Build, inspire, and lead high-performing, cross-functional teams across IT, business, and MSP functions.
• Champion a culture of innovation, accountability, and continuous learning across the division.
• Serve as a change agent, translating vision into action and ensuring adoption of new delivery models and operating rhythms.

Executive Stakeholder Engagement

• Build relationships and trust at the most senior levels of the organization (C-suite, Board-level, Business Unit presidents).
• Translate complex technology strategies into clear, compelling narratives for executive and business stakeholders.

What we’re looking for

Education: 

• Bachelor's Degree in Computer Science, Engineering, Business Administration, or related f