Quick Flex Program Manager

<p>&nbsp;</p> <p>&nbsp;</p> <p><strong><span data-contrast="auto">Company Introduction</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;134245417&quot;:false}">&nbsp;</span></p> <p><span data-contrast="auto">Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.<span class="Apple-converted-space">&nbsp;</span></span>&nbsp;<br>&nbsp;<br><span data-contrast="auto">Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;134245417&quot;:false}">&nbsp;</span></p> <p><span data-contrast="auto">We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”&nbsp;&nbsp;</span><span data-ccp-props="{&quot;134233279&quot;:true,&quot;134245417&quot;:false}">&nbsp;</span></p> <p><strong><span data-contrast="auto"> </span></strong><span data-ccp-props="{&quot;134233279&quot;:true,&quot;134245417&quot;:false}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Role Overview</span></strong><strong><span data-contrast="auto">&nbsp;</span></strong><span data-ccp-props="{&quot;134233279&quot;:true,&quot;134245417&quot;:false}">&nbsp;</span></p> <p>Analyzes related data to proactively identify issues of the overall delivery process and handles them swiftly, in order to enhance customer satisfaction on Coupang's product delivery(Rocket Delivery). <br><br>The QuickFlex Program Manager is responsible for driving operational excellence, customer experience improvements, and innovation initiatives across Coupang Taiwan's last-mile delivery network. This role serves as a key connector between operations, transportation, customer experience, product, vendors, and field teams to identify opportunities, develop scalable solutions, and execute programs that improve overall network performance.<br><br>The successful candidate will possess a deep u